FREQUENTLY ASKED QUESTIONS
We've gathered the most common questions our customers ask to help you find quick answers and make your experience as smooth as possible.
You can see how long your subscription is in the portal. You will have selected either a 12 Months or 24 Months program upon enrolling in the program.
A device refresh includes a screen replacement, cleaning, polishing, and a diagnostic test.
A device overhaul may replace the screen, back glass, speakers, cameras, and antennas, plus a detailed clean and diagnostics.
A service request is your request to perform a service that is part of your Armour+ membership.
You can do a service request in the member portal. You will have received a link when you signed up for Armour+.
Enter your registered email address. You will be asked to reset your password via an email, then set a new password.
The email address you registered with is your login.
At one of the approved service centers shown to you when you lodge your service request.
You can sign up in our partner stores. Find the list of stores on our website.
Find support in the customer portal or email support@coverli.com.au.
Most devices are refreshed within 4 hours, often on the same business day at an authorized service center.
Per our privacy policy available at www.coverli.com.au/privacy.
In the customer portal under settings, click "Reset My Password" and follow the instructions.
Your data is usually unaffected, but we recommend backing up your phone just in case.
All device refreshes include a 90-day warranty on parts and labor.
